However good the quality of your HVAC system, even if you have it serviced regularly and follow all of the manufacturer's guidelines, at some point your system will develop a fault and break down. Anything mechanical has a finite life-span, but there is also a strong possibility that depending on the fault your system can be repaired saving you considerable sums of money.
As a locally owned and operated HVAC company, we understand the difficulties and challenges facing small business owners in the current business climate. After all as a small business ourselves, we also face those same problems, which is why we try to do everything possible to offer our clients the most economical and long-lasting solution.
We Explain And Show You The Problem
At Classic Air Conditioning and Heating, we have built a reputation for honesty, first-class work, and competitive pricing. Whenever your HVAC system develops a fault, we will always take the time to explain the exact problem to you before we start the repair process. Although we do not expect our customers to fully understand the intricacies of their HVAC system (That’s our job) we firmly believe that it is essential that every client has at least a basic understanding of the problem, and the various options available to them.
All of our engineers have been trained, to take their time and discuss the various alternatives to our clients. Although a replacement part may seem like the perfect solution, it may be that in their opinion this will only be delaying the inevitable, and the more economical option may be to replace the entire system at this point.
However, this is not our decision as a company to make, and so we will simply give you our opinion, and then let our clients make the final decision.
Our Staff Are Fully Trained and Certified
At Classic Air Conditioning and Heating, we invest a lot of money, time and effort into all of our staff, to ensure that they are fully qualified and up to date with all of the latest advances and changes within the industry. As a customer, it is critical that you have total faith in our engineers and the safety of your HVAC system. All of our staff are fully insured, qualified and determined to ensure that our customers receive the best service within the industry.
We Have Sufficient Engineers To Ensure Your Problem Is Resolved On The First Visit
As your HVAC Company, we understand the importance of resolving your problem as quickly as possible. If your business has to shut down while waiting for a repair to take place or parts to be orders, then that is costing you hundreds, perhaps thousands of dollars.
This is why as a company, we employ more members of staff than our competitors, to ensure that we have the resilience and reliability to be there for you whenever you need our services. We provide a full 24 hours a day seven days a week repair service, and all of our vehicles come fully equipped with the equipment and parts required to expedite the vast majority of issues, on the first visit. There is little point in getting an immediate response from our staff if you then have to wait a month for the required parts. That is why we have established partnerships with all of the leading manufacturers, which in most cases means that if we do not have the part on our vehicles, we can source the part within 24 hours.
We Will Always Give You Any Parts That We Have Replaced
Although we can and will take away any replaced defective parts, it is our company policy to show our customers all of the old parts and to demonstrate where the fault was. In keeping with our policy of openness and honesty, we want our customers to see and verify that the old parts were defective. By showing them the parts that have been replaced, our customers understand and appreciate the need for the work that was carried out, and it's our belief that this is the perfect case study of how to complete air conditioning repairs correctly with honesty and integrity.
We Never Use Subcontractors
Every local business depends on word of mouth advertising and maintaining their reputation. We have spent many years developing our good name and establishing an outstanding reputation in the local area. That reputation is exceedingly important to us, which is why we never put it at risk by sub-contracting our work. Any time you employ the services of Classic Air Conditioning and Heating, you can be assured that the member of staff who turns up to complete the work, and a member of our team and follow our high-quality standards and methods. We have been in business in the local area for over 12 years, and we simply will never compromise on the quality of our work.
We Stand Behind Our Work
We are committed to not only providing a first-class repair but to standing behind the quality of our work. This means that in the highly unlikely event of a repair not developing a fault within an unacceptably short period of time; then our team will happily return and fix the problem. We are determined that every client of ours is delighted with the service they receive, and we will always do whatever it takes to ensure that every customer is completely satisfied.
If your air conditioning system has developed a fault, if you need an honest and reliable opinion from a family owned and operated company with integrity, then call our friendly and helpful customer service team today. In fact, if you are a new customer, there will be no call out charge, as we will remove it from the cost of the repair, simply for trying out services. We believe that once you have experienced our exceptional level of customer service and care that you will join our many other happy and satisfied customers.